Fuel Surcharge Header 1

Changes in fuel prices result in fluctuating costs for the transport industry, necessitating a variable fuel surcharge which may rise, fall or be moved, in line with movements in fuel prices.

Domestic Services

Month Surcharge
February 2023 15.75%
January 2023 17.00%
December 2022 19.00%

For National delivery the supplement is based on London Brent Crude Oil spot price, published by US Department of Energy EIA. Our supplement is adjusted monthly based on the spot price, there will be a 1-month delay in the application of the index. For example, the monthly average price for fuel in March will be used to determine the applicable surcharge in April. This is due to the release dates of the data.

International Services

Month Surcharge
February 2023 28.75%
January 2023 31.00%
December 2022 35.50%

The fuel supplement is calculated on the basis of the monthly average spot price for Kerosene-type jet fuel published by the US Department of Energy EIA. The prices are expressed in US dollars per US gallon. The latest supplement is always calculated on the basis of the monthly average price in the last-but-one month.

SkyNet reserves the right to change the fuel supplement index and table with or without notice. Both the amount and duration of the supplement will be determined at SkyNet’s sole discretion.

Please regularly check our website for any updates or changes.

In order to maintain a consistently high level of service, SkyNet Worldwide Express levies under given conditions a surcharge for exceptional activities. SkyNet Worldwide Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.

Name Description Type of Charge Additional Charge
Oversize Shipment This fixed surcharge applies to every piece, including a pallet,with a single dimension in excess of 120cm. The oversize shipment surcharge applies to domestic and international shipments. Per Shipment SGD 130.00
Overweight Shipment A fixed surcharge is applied to every piece, including a pallet that exceeds a scale or volumetric weight of 70kg. The piece surcharge applies to domestic and international shipments. Per Shipment SGD 130.00
Non Stackable Pallet This fixed surcharge is applied to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content or packaging. This surcharge applies to domestic and international shipments. Per Shipment SGD 240.00
War Risk/Elevated Risk Additional surcharges may apply when shipping from or to a destination country where SkyNet is operating at elevated risk due to continuous state (Restricted Destination) of war, civil unrest, or continuous threats from terrorism (Elevated Risk), or when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council. Per Shipment SGD 100.00
Remote Area Delivery/Pick Up This surcharge applies when a shipment is collected from, or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international and domestic shipments. Per kg with minimum SGD 36 per shipment or SGD 0.60 per kilo, (the greater of)
Lithium Batteries, Section II A surcharge may apply for the handling and transportation of shipments involving specific types of Lithium batteries compliant with the appropriate IATA Packing Instructions 965, 966 and 969. Per Shipment SGD 130.00
Full Dangerous Goods A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities classified as fully regulated in accordance with the IATA Dangerous Goods Regulations. DG class 2, 4, 5, 6, 8 and 9 commodities, according to IATA regulations. Per Shipment SGD 130.00
Consumer Goods ID8000 A surcharge is applied for shipments containing consumer goods such as perfumes, aftershaves, aerosols, nail varnish and prescription medicines as covered by the IATA ID8000 section and packed in a form intended for retail sale and shipped to private individuals. Per Shipment SGD 30.00
Address Correction This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. This surcharge applies to domestic and international shipments. Per Shipment

International SGD 16.00 

Domestic SGD 5.00

Manual Connote This surcharge applies for each shipment consigned with paper based manual connotes. Electronic shipping documentation incurs no additional charges. Per Shipment SGD 5.00
Emergency Surcharge This type of surcharge may be implemented from time to time when there is a transport emergency that causes the carrier a rapid increase in cost that cannot be controlled. Such surcharges will be notified to customer from time to time in the form of direct communication. Per Shipment % on transportation and additional charges
GST Refund from SG Customs This charge applies for each shipment where a receiver of a shipment returns all or part of an order and requests for a GST refund from IRAS via our company as the importing carrier. A redeclaration is necessary to facilitate this request. Per Shipment SGD 75.00

Terms and Conditions

  1. In these conditions “the Carrier” means Skynet Worldwide Express Pte Ltd and companies which utilise the trademark ‘Skynet”, the Skynet operating companies in the countries of departure and destination, all Skynet franchisees, agents, affiliates and all employees, agents, representatives and contractors of any of the above. THE CARRIER IS NOT A COMMON CARRIER and will accept no liability as such. The Carrier reserves the right to refuse the carriage or transport of goods at its discretion.
  2. The Carrier reserves the right to carry the Shippers goods by any route and procedure and by successive carriers and according to its handling, storage and transportation methods.
  3. The Carrier reserves the right, but is not obliged, to inspect any goods consigned to ensure that they are capable of carriage to the countries of destination within the standard operating procedures, customs declarations and handling methods of the Carrier.
  4. The Carrier’s rates are exclusive of any value added tax, duties, levies, imposts, deposits, customs duty or charges (collectively “the Charges”) incurred in respect of carriage of the Shippers goods. The Shipper and receiver shall be liable for the Charges, if any, and the Shipper shall be liable for the Charges in the event of default in payment by the receiver. The Carrier shall not be liable for any penalties imposed or loss or damage incurred due to the Shippers goods being impounded by customs or like authorities and the Shipper hereby indemnifies the Carrier against any such penalty, loss or damage. It is hereby expressly agreed that if the Carrier should pay any of the Charges, the Carrier is entitled to a lien on the goods to the extent of the Charges paid, and the Carrier shall be entitled to retain and hold the goods until payment of the Charges or sell the goods and apply the proceeds thereof towards payment of the Charges paid by the Carrier.
  5. The Shipper is responsible for the packing of the goods including the packing in any container which may be supplied to the Shipper by the Carrier, and the Carrier accepts no responsibility for loss or damage to the goods caused by inadequate or inappropriate packing or packaging (including arising from the Carrier’s negligence). It is the responsibility of the Shipper to address accurately and correctly each shipment to enable effective delivery to be made and the Carrier shall not be liable for delay in forwarding or delivery resulting from the Shippers failure to comply with its obligations in this respect.
  6. The Shipper warrants that it has full power and authority to deal with the goods and is authorised to accept and is accepting these conditions on behalf of its self but also as an agent for and on behalf of all other persons who are or may hereafter become interested in the goods. The Shipper indemnifies and shall keep indemnified the Carrier against any damages, costs, or expenses resulting from any breach of this warranty, and also against any claim of whatever nature by any person or persons in respect of the goods including any claim by the receiver or any other third party in respect of loss of or damage to or delay in delivery of the goods howsoever arising (including but not limited to any negligence by the Carrier).
  1. The Carrier is liable for damage sustained in the event of the destruction or loss of, or of damage to, the goods, if the occurrence which caused the destruction, loss or damage so sustained takes place during carriage by air and the Carrier is also liable for damage occasioned by delay in the carriage by air of the goods. The Carrier is not liable if it proves that it and its servants and agents have taken all necessary measures to avoid the damage or that it was impossible for it or them to take such measures PROVIDED ALWAYS THAT the liability of the Carrier under this condition shall be limited to the payment by the Carrier by way of damages of a sum not exceeding US$100.00 or its equivalent per shipment or in the case where transit insurance is effected the amount payable there under in the event of loss or damage to the goods.
  2. Any claim brought against the Carrier hereunder in respect of loss of, damage to, or delay in the carriage by air of the goods must be notified in writing to an office of the Carrier, in the case of damage within 7 days from the date of delivery of the goods, in the case of loss within 14 days from the date when the goods should have reached their destination, and in the case of delay within 21 days from the date on which the goods should have been delivered, otherwise no action shall lie against the Carrier and the rights of the Shipper/Receiver to any claim against the Carrier is extinguished.
  3. The Carrier will not carry dangerous, hazardous, combustible or explosive materials, gold and silver bullion, coin, dust, cyanides, precipitates or any form of uncoiled gold and silver bullion, platinum and other precious metals, precious and semi-precious stones, jewellery, currency (paper or coin) of any nationality, negotiable securities, cheques of any kind, stock, bonds, certificates, stamps, blank or endorsed bank cheques, money orders or travellers cheques, antiques, works of art, livestock, plants, drugs, pharmaceuticals, liquor, firearms, tobacco, foodstuff, IATA restricted articles or perishables, and in the event that the Shipper should ship such items with the Carrier the Shipper releases and indemnifies the Carrier from and against all liabilities, claims, damages, losses, costs (including legal costs) and expenses which may arise as a result of or in connection with carriage of the same, and the Carrier shall not be responsible for such items and shall have the right to abandon such carriage immediately upon the Carrier having knowledge that the goods infringe this condition.
  1. The Carrier shall not be under any liability whatsoever, including but not limited to liability in tort, contract or bailment, for any loss of or damage to or delay in the delivery of the goods (or any consequential loss arising there from) which takes place otherwise than during carriage by air, howsoever caused including but not limited to negligence or Breach of contract by the Carrier, PROVIDED ALWAYS THAT where transit insurance is effected the Shipper shall be entitled to the amount payable there under in the event of loss or damage to the goods.
  2. The Shipper releases and indemnifies the Carrier from or against any claims, demands and/or liabilities arising out of or in connection with any personal injury, illness or death to any person, damage to any property, or any other loss or damage of any kind whatsoever (including consequential loss) caused or contributed to by the goods and whether or not occurring whilst the goods are in the possession of the Carrier, and howsoever arising including but not limited to any negligence by the Carrier.
  3. If the carriage involves an alternate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable. Where the Warsaw Convention is applicable, the Conditions of Carriage herein shall be read together with and subject to the provisions of the Warsaw Convention provided always where there is any inconsistency between the Conditions of Carriage herein and the provisions of the Warsaw Convention, the latter shall prevail. In these conditions the Warsaw Convention shall include as applicable the amended Convention and the Montreal Convention 1999.
  4. The Carrier’s charges are quoted in Local Currency (unless otherwise specified) and all payments by the Shipper (or receiver as the case may be) must be made in Local Currency (or other specified currency) within 30 days from date of invoice. If any charges due to the Carrier hereunder are in arrears and unpaid for a period of more than 30 days in the Carrier may charge interest on any overdue amounts at a rate of 1.5% per month until the charges are paid.
  5. The Shipper warrants that the goods are fully and accurately described and that all applicable customs, import and export regulations and other laws in the country of departure and the country of destination of the goods have been complied with. In the event of any breach of this condition, the Carrier shall have the right to abandon the carriage of the goods immediately upon the Carrier becoming aware of such breach and the Shipper/Receiver releases and indemnifies the Carrier from and against all resulting liabilities, claims, damages, losses, costs (including legal costs) and expenses which may arise as a result of or in connection with any breach of this condition by the Shipper.
  1. The Carrier shall have a lien over the Shippers goods until all of the Carrier’s charges and expenses (including but not limited to storage and insurance charges) incurred by the Carrier in respect of the transportation of the goods have been met. The Carrier reserves the right to sell the goods where his charges and expenses have not been paid within one month from the date when the Carrier gives notice of the exercise of his right of lien to the Shipper.
  2. No claim may be brought by the Shipper against the Carrier until all charges and expenses of the Carrier in connection with the transportation of the goods have been met by the Shipper. No amounts may be deducted from such charges and expenses in respect of any claim by the Shipper against the Carrier. Any action or proceeding against the Carrier not otherwise excluded or extinguished herein, shall be brought within 1 year of the date when the right of action occurs and if not brought is forever extinguished.
  3. If, (without prejudice to but notwithstanding the other provisions of these Conditions of Carriage and, in particular, clause 10) the Carrier is deemed liable, by any Court or other competent authority, for any loss of or damage to or delay in delivery of the goods (or any consequential loss arising there from) which takes place during the carriage of the goods by road or sea, then the liability of the Carrier under this Condition shall be limited to the payment by the Carrier by way of damages of a sum not exceeding that which would be payable if the Warsaw Convention were applicable to these Conditions of Carriage or, if more, either to US$100.00 or its equivalent per shipment, or, in a case where transit insurance is effected, the amount payable there under in the event of loss or damage to the goods. Notwithstanding that the Shipper has declared the values of the goods (for whatever reason) to the Carrier, the Shipper/Receiver hereby agree that the Carrier’s liability herein for any loss, damage or delay in delivery of the goods shall be limited to US$100.00 per shipment or, where the Warsaw Convention is applicable, the limitation amounts stated in the provisions therein as if no declaration of value has been made, unless otherwise expressly agreed in writing.
  4. Whenever the liability of the Carrier is excluded or limited under these Conditions, such exclusion or limitation shall equally apply to officers, servants, agents or representatives of the Carrier.
  5. The Shipper agrees that any person who has knowledge of an makes use of the Shippers unique account number (whether or not such knowledge or use is authorized by the Shipper) is deemed to have entered into a contract with the Carrier as the Shippers agent.
  6. Where the receiver cannot be located or is not at the address provided by the Shipper, the Carrier may return the goods to the Shipper where upon the Shipper shall be responsible for all the charges of Carrier for the return carriage. Where this clause applies the Shipper may optionally request abandon the shipment and the carrier will do so provided that the Shipper has complied with all clauses expressed in these terms and conditions and the Shipper makes the request in writing. The carrier may dispose of the shipment by any legal means as selected by the carrier.

Personal Data Protection

Your personal data is important to Skynet Worldwide Express Pte Ltd

Your personal data is important to us and it is our policy to respect the confidentiality of information and the privacy of individuals. This Policy outlines how we manage the personal data we hold in compliance with the Personal Data Protection Act in Singapore (the "Act") and applies to all departments in Skynet Worldwide Express Pte Ltd (collectively, "Skynet", "we", "us" or "our"). We also comply with local data protection and privacy laws in our operations out of Singapore.

What types of personal data do we collect?
We may collect and hold personal data of persons/entities including but not limited to:
  • customers;
  • job applicants and employees;
  • service providers; and
  • other people who we may come into contact.

Examples of such personal data include biodata, contact details, account information and your preferences, queries, requests and feedback.

How do we collect your personal data?
The ways in which we may collect your personal data include (but are not limited to) collecting directly or indirectly from you or your authorised representatives in the course of:
  • you visiting our websites, etc;
  • you using our products or services;
  • you contacting us with your queries, requests or feedback;
  • our conducting or completing of transactions;
  • our conducting interviews.
What kind of purposes do we collect your personal data for?
In general, we may use your personal data for the following purposes:
  • youconducting and completing transactions (e.g. processing orders and payments; providing products or services that have been requested);
  • providing customer service (e.g. responding to queries and requests; informing you about service status and product updates; sending you alerts and newsletters);
  • complying with applicable laws, regulations and other requirements (e.g. providing assistance to law enforcement agencies, regulatory authorities and other governmental agencies; performing internal audits);
  • performing evaluations (e.g. assessing suitability of employees).
When do we collect your NRIC or other national identification numbers?

We will not collect your NRIC or other national identification numbers (such as Birth Certificate numbers, Foreign Identification Numbers (FIN), Work Permit numbers and passport numbers), or copies of such documents, unless required by law or where it is necessary to accurately establish or verify your identity to a high degree of fidelity.

How do we use and/or disclose your personal data?

We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations.

We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.

Who do we share your personal data with?
Depending on the product or service concerned, personal data may be disclosed or transferred to:
  • other departments within Skynet;
  • our service providers and specialist advisers/institutions who have been contracted to provide administrative, financial, legal, accounting, information technology, research or other services;
  • anyone authorised by you, as specified by you or in any contract with you.

Where personal data is disclosed or transferred to organizations outside of Skynet who handle or obtain personal data as service providers to Skynet, we require such organizations to acknowledge the confidentiality of such personal data, undertake to respect any individual's right to privacy and comply with the Act and this Policy and use such personal data only for our purposes and otherwise follow our reasonable directions with respect to this data.

In addition, where personal data is transferred overseas and we may need to process or deal with your personal data outside Singapore, we will ensure that such transfer is in compliance with the Act and this Policy or is permitted under applicable data protection and privacy laws and regulations.

How do we manage, protect and store your personal data?

We have appointed Data Protection Officer ("DPO") to oversee our management of personal data in accordance with the Act.

We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information, such as training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy, storing personal data in a combination of secure computer storage facilities and paper based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

However, you will appreciate that it is not for us to perfectly secure your personal data from cyber-attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorised disclosure, loss or destruction of your personal data arising from such risks.

The Act also requires us not to store personal data longer than necessary. We will cease to retain your personal data when we no longer require such personal data for the purposes, we originally notified you of or for any business or legal needs.

How do we keep personal data accurate and up-to-date and how to exercise your right to correct the personal data we hold of you?

We endeavour to ensure that the personal data we hold about you is accurate and up-to-date. We realise that such personal data changes frequently with changes of address and other personal circumstances. We encourage you to contact us as soon as possible in order to update any personal data we hold about you. Please complete the Personal Data Correction Form and send to our DPO. Our contact details are set out below. We may require you to verify your identity.

How to exercise your right to access the personal data we hold of you?

To make a request to access the personal data we hold about you, please contact our DPO in writing using the Request to Access Personal Data Form. We will require you to verify your identity and to specify what data you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the data sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

How to exercise your right to withdraw your consent?

To make a request to withdraw your consent previously given, please contact our DPO.

What if you have a complaint?

If you consider that any action of Skynet breaches the Act or this Policy, you can make a complaint to the Coordinating DPO by completing the Complaint Form. We will endeavour to act promptly in response to a complaint.

How to contact us?

The Personal Data Protection Officer at the following addresses:

Name: Mr. Daniel Oakes, Data Protection Officer
Email : dpo@skynetasiapacific.com
Postal Address: 26 Changi North Crescent #03-00 Singapore 499637
Telephone Number (O): +65 6908 0210

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. This Policy was last updated on 30 September 2022. If you are unsure whether you are reading the most current version, please contact us.

Third Party Privacy Policies May Apply

Our website may contain links to websites operated by third parties. If you visit such third-party websites, this Personal Data Protection Policy may not apply.